SayNoCash Restaurant Partner Privacy Policy

1. Introduction

This Privacy Policy describes how SayNoCash (operated by TechDiganta Pvt. Ltd.) collects, uses, stores, and safeguards the personal and business information of restaurant and food partners ("Partners") when they use the SayNoCash Partner mobile application, web dashboard, or related platform services.

By registering and operating as a partner, you acknowledge and agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Partner-Provided Data

We collect the following information during onboarding and throughout your use of the platform:

• Contact Details: Name, email address, phone number, business address
• Business Credentials: FSSAI license, tax registration documents
• Payment Information: Bank account and UPI details (we do not store complete card data)
• Menu and Operational Data: Menu items, pricing, service types, operating hours
• Account Credentials: Username and password for login
• Employee/Manager Contacts: For operational coordination

2.2 Automatically Collected Data

When you use our app or dashboard, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Activity Logs: Login timestamps, session metrics, order fulfillment history
• Location Data: With your consent, for services such as order routing

2.3 Transactional and System Data

• Order Data: Acceptance/rejection records, performance metrics
• Media Uploads: Partners must ensure uploaded media does not contain embedded location data (EXIF GPS)

3. Use of Data

Your data is used to:

• Verify and activate partner accounts
• Display restaurant listings and menus to users
• Manage orders, payment settlements, and platform functions
• Communicate essential notifications (e.g., order status, service changes)
• Detect fraud and ensure security
• Improve partner performance and platform analytics
• Comply with legal, taxation, and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and session management
• Platform optimization and analytics
• Remembering login preferences and display settings

5. Third-Party Embedded Content

Our platform may include content (e.g., videos, articles) from third-party services. These services may collect data as if you visited them directly. SayNoCash is not responsible for the privacy practices of these third-party platforms.

6. Data Sharing and Disclosure

We do not sell your data. Limited sharing occurs only as necessary:

• With Users: Restaurant name, menu information, contact details
• With Payment Gateways: For secure transaction processing
• With SayNoCash Staff/Delivery Partners: For order coordination
• With Government Authorities: As required by law or regulation

7. Data Security

We implement robust security measures, including:

• SSL/TLS encrypted data transmission
• Role-based access controls
• Secure server infrastructure
• Regular vulnerability and performance assessments

Partners are responsible for safeguarding their login credentials. Please report unauthorized activity immediately.

8. Data Retention

We retain data for the following purposes:

• During the active account lifecycle
• To comply with operational, financial, and legal regulations
• For legal audits and fraud prevention

Specific retention periods:

• Comments and reviews: retained indefinitely
• Transaction history: retained as required by GST and accounting laws

Some data may remain after account deactivation for legal compliance.

9. Partner Data Rights

Partners have the right to:

• Access their stored information
• Update business, banking, or contact details
• Request correction or erasure of data (where permitted by law)
• Restrict data usage or request data portability
• Deactivate their account (subject to outstanding obligations)

For assistance, contact: support@saynocash.com

10. Data Confidentiality Obligations

Partners are strictly prohibited from:

• Misusing user data obtained via the platform
• Sharing user or order details beyond operational necessity
• Using SayNoCash data for marketing or third-party purposes

Violations may result in account termination or legal action under Indian data protection laws.

11. International Data Transfers

Some analytics or fraud detection tools may process data on servers outside India. By using the platform, you consent to such cross-border processing.

12. Updates to This Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated via app notifications or email. Continued use of the platform constitutes acceptance of the latest version.

13. Contact Information